General terms and conditions of sale

Any order placed for a product listed in the website's online store bmxracing.frThis presupposes prior consultation and acceptance of these general terms and conditions.
Consequently, the consumer acknowledges being fully informed that their agreement to the content of these general terms and conditions does not require a handwritten signature on this document, insofar as the customer wishes to order online the products presented within the framework of the website's shop.
The consumer has the option to save or print these terms and conditions, it being understood that both saving and printing this document are their sole responsibility.
Before placing an order, the consumer declares that the purchase of these products is not directly related to their professional activity, and that the purchase is reserved for their personal use only.
As a consumer, the customer therefore has specific rights, which would be called into question if the products or services purchased through the website were in fact related to their professional activity.
The online store set up by the companyBMX RACING The website mentions the following information:

Legal notice allowing for precise identification of the companyBMX RACING
presentation of the essential characteristics of the goods offered
An indication, in Euros, of the price of the goods, as well as, where applicable,
indication of payment and delivery methods
the existence of a right of withdrawal
the validity period of the offer or price.

All of this information is presented in French. The consumer declares that they have the full legal capacity to enter into this agreement under these terms and conditions.

Article 1: Entirety

These terms and conditions constitute the entire agreement between the parties. By placing an order, the consumer is deemed to have accepted all the provisions of these terms and conditions without reservation. No general or specific terms and conditions contained in documents sent or provided by the consumer shall be incorporated herein, insofar as such documents are incompatible with these terms and conditions.

Article 2: Purpose

These general terms and conditions define the rights and obligations of the parties within the framework of the online sale of goods offered by the company.BMX RACING to the consumer.

Article 3: Contractual Documents

This contract is formed by the following contractual documents, listed in descending order of precedence: these general terms and conditions; the purchase order. In the event of any conflict between the provisions contained in documents of different rank, the provisions of the higher-ranking document shall prevail.

Article 4: Entry into force - duration

These terms and conditions come into effect on the date of the order confirmation. These terms and conditions are concluded for the duration necessary for the delivery of the goods ordered, until the expiry of the warranties owed by the company. BMX RACING.

Article 5: Electronic Signature

The consumer's "click" on the order form constitutes an electronic signature which, between the parties, has the same value as a handwritten signature.

Article 6: Order Confirmation

Contractual information will be confirmed by email no later than the time of delivery or, failing that, to the address indicated by the consumer in the order form.

Article 7: Proof of Transaction

The computerized records, stored in the company's computer systemsBMX RACING Under reasonable security conditions, these documents will be considered proof of communications, orders, and payments between the parties. Order forms and invoices are archived on a reliable and durable medium that can be produced as evidence.

Article 8: Product Information

8-aThe companyBMX RACING The website presents the products for sale with the necessary characteristics to comply with Article L 111-1 of the French Consumer Code, which stipulates that potential consumers must be able to know the essential characteristics of the products they wish to purchase before placing a final order. Please note that the photos are not contractual.
8-bThe offers presented by the companyBMX RACING are valid only while stocks last.

Article 9: Price

Prices are listed in euros and are valid only on the date the order is placed by the consumer. Prices include all taxes. Full payment is due at the time of ordering. Under no circumstances will payments be considered as deposits or down payments (except for custom orders).

Any quote prepared for the assembly of equipment specific to a client (custom assembly) will require a deposit. Payment of this deposit validates the quote and is non-refundable. The seller will inform the client of the equipment availability date once assembly is complete. The seller cannot be held responsible for delivery delays from its suppliers. The client must pay the remaining balance within a maximum of one month from the order availability date. The equipment will be shipped after receipt of the balance payment.

Article 10: Customer Benefits

CLIENTS V.I.P:

To become a VIP customer, you must have accumulated a minimum of €2000 in orders. You will then be able to benefit from a 15% discount (excluding promotional items) on the entire site, with no minimum order requirement.

You will receive a confidential code valid from the date of issue until December 31st of the following year. To renew it the following year, you must provide proof of a minimum order of €300 within the year.

As a VIP customer, you will also be able to benefit from the discount in store, as well as at our sales stands.

FAMILY CLIENTS:

If you are a minimum of 3 drivers from the same tax household (same name, same address), you can benefit from a 15% discount (excluding promotional items) for 1 year on the entire website with no minimum order.

To take advantage of this offer, you must send us a copy of your licenses along with proof of parental relationship. Upon receipt, we will send you a code valid from the date of issue until December 31st of the following year. To renew it the following year, you must provide proof of a minimum order of €500 during the year and send us your licenses again.

As a FAMILY customer, you will also be able to benefit from the discount in store, as well as at our sales stands.

LOYALTY CUSTOMERS:

If you place an order of over €100 on the website, you will have triggered a loyalty discount. You will receive a 10% discount code in your package to use on your next orders (excluding sale items).

The code will be valid for the month following the month in which you placed your order. If you placed your order on September 15th, the code will be valid from October 1st to 31st.

NEW CUSTOMERS:

This is your first time registering on the site https://www.bmxracing.fr/gb/ ,you benefit from a welcome code for 13% discount valid on the entire site from €60 of purchases (excluding products on promotion).

Limited to one customer account per address.

Code: NEWCLT13

The offers above cannot be combined. They are valid while stocks last and may be modified or cancelled without notice.

Article 11: Payment Method

To pay for their order, the consumer may choose from all the payment methods listed in the order process. The consumer guarantees to the companyBMX RACING that he has the necessary authorizations to use the payment method he chose when validating the order form. The companyBMX RACING reserves the right to suspend all order processing and deliveries in the event of a payment authorization refusal by officially accredited organizations or in the event of non-payment. The companyBMX RACING reserves the right to refuse to make a delivery or fulfill an order from a consumer who has not fully or partially paid for a previous order or with whom a payment dispute is pending. The companyBMX RACING has put in place an order verification procedure designed to ensure that no one uses another person's bank details without their knowledge.

In the case of a payment in installments via the Alma organization, BMX RACING covers the costs associated with this service. However, in the event of cancellation by the customer for reasons not attributable to the seller, the costs charged by Alma to the company BMX RACING for this order will be deducted from the amount of the refund made by BMX RACING to the consumer. The amount of these fees will be indicated to the consumer before the refund.

Article 12: Product Availability

The order will be processed and shipped within 3 business days (excluding weekends and public holidays) from the day after the consumer placed their order. If the ordered product is unavailable, the consumer will be informed as soon as possible and will have the option to cancel their order, without incurring any payment. In the event of partial unavailability of the order, the consumer will then have the choice of requesting either a refund of the sums paid within 30 days of payment, or an exchange for the product of equal value.

Article 13: Delivery Terms

Shipping is free (within mainland France) for orders of €99 or more. Below this amount, standard shipping rates apply.

For French overseas departments and territories and for countries of the European Union, standard fees are applied, regardless of the order amount.

For countries outside the European Union, please contact us.

The products are delivered to the address indicated by the consumer on their customer account at the time of their order.

Packages are generally shipped within 48-72 hours of receiving your payment, for all items in stock. Shipping is via Colissimo, delivered without signature. Upon request, we will provide you with a tracking number so you can track your package online.

The companyBMX RACING We do not ship on Sundays or public holidays.

Shipping costs include packaging, handling, and postage. They may include a fixed fee and a variable fee depending on the price or weight of your order. We recommend combining your purchases into a single order. We cannot combine two separate orders; you will be charged shipping for each one. Your package is shipped at your own risk, although special care is taken with packages containing fragile items.

If you are absent on the day of delivery, your postman will leave a delivery notice in your mailbox, allowing you to collect your parcel from your local post office during opening hours, within 15 days.

Colissimo Tracking is a very reliable service. However, as with any shipment, there may be a delivery delay or the package may get lost. If your delivery is delayed beyond the date indicated in your shipping confirmation email, please notify us by phone or email. We will then contact the postal service to initiate an investigation. A postal investigation takes a minimum of 45 days from the date it begins. If the package is found during this period, it will be immediately reshipped to your address (this is the case in most instances). If, however, the package is not found by the end of the investigation period, the postal service considers it lost. Only at this point can we send you a replacement. If the ordered product(s) are no longer available at that time, we will refund the amount for the product(s) lost by the carrier (excluding shipping costs). If the product(s) were still available but the price had changed on the website, we would apply the new price and request an additional payment to cover the difference. We are not responsible for any delays in delivery caused by the carrier, particularly in cases of lost goods or strikes.

You can obtain an invoice in PDF format by going to your account on the website in the section "Order history"

Article 14: Delivery problems due to the carrier

Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, damaged products, etc.) must be indicated on the delivery note as "handwritten reservations," accompanied by the customer's signature. The consumer must also confirm this anomaly. The customer must also inform our customer service department.

BMX RACING

18ter rue de Bodet
37270 Montlouis
06 13 865 002

Our Opening Hours: Tuesday to Friday: 3:00 PM - 7:00 PM

Saturday: 10:00-12:00 / 14:00-18:00

Article 15: Delivery errors, returns or exchanges

The consumer will need to submit a request to the company.BMX RACING Any claim regarding delivery errors and/or non-conformity of products in terms of type or quality compared to the order form must be made on the day of delivery or at the latest on the first business day following delivery. Any claim made after this period will be rejected.

The formulation of this complaint to the companyBMX RACING will need to be done by logging into our website in the "Contact"where you can ask your question to customer service, clearly specifying the order reference.

Any claim not made in accordance with the rules defined above and within the specified time limits will not be considered and will release the company from liability.BMX RACING of any responsibility towards the consumer.

Upon receipt of the complaint, the companyBMX RACING will assign an exchange number for the product(s) concerned and will communicate it by email to the consumer along with the return address.

An exchange can only take place after the consumer has been assigned an exchange number, following the procedure outlined above. In the event of an exchange, the customer is responsible for the return postage costs. In the event of a delivery error, BMX RACING will cover the return shipping costs.

In the event of a delivery error or exchange, any product to be exchanged or refunded must be returned to the address indicated by the company.BMX RACING in its entirety and in its original packaging, via Colissimo Registered Mail.

Order refunds are made excluding shipping costs when the reason for the refund is attributable to the customer (error, withdrawal period, etc.).

Article 16: Product Warranty

In accordance with Article 4 of Decree No. 78-464 of March 24, 1978, the provisions herein shall not deprive the consumer of the legal guarantee which obliges the professional seller to guarantee them against all consequences of hidden defects in the item sold. The consumer is expressly informed that the companyBMX RACING is not the producer of the products presented on this website, as defined by French Law No. 98-389 of May 19, 1998, concerning liability for defective products. Consequently, in the event of damage to a person or property caused by a product defect, only the producer of the product may be held liable by the consumer, based on the information appearing on the product packaging.

Article 17: Right of withdrawal

The consumer has 14 business days to return, at their own expense, any products that do not meet their expectations. This period begins on the day the consumer's order is delivered. If this period expires on a Saturday, Sunday, or public holiday, it is extended to the next business day.
All returns must be reported to the company's Customer Service department beforehand.BMX RACING :
- preferably by telephone from Monday to Friday, 10am to 6:30pm,
- by logging onto our website in the section "contact"
The product must be returned via Colissimo.

Only products returned complete, in their original, undamaged packaging, and in perfect condition for resale will be accepted. Any product that has been damaged, or whose original packaging has been damaged, will not be refunded or exchanged.
This right of withdrawal may be exercised without penalty, except for return shipping costs and any fees associated with split orders placed through ALMA. If the right of withdrawal is exercised, the consumer may choose either a refund of the amount paid or an exchange of the product. In the case of an exchange, the return shipping costs will be borne by the consumer.
In the event of exercising the right of withdrawal, the companyBMX RACING will make every effort to reimburse the consumer within 30 days.
The consumer will then be reimbursed by check or bank transfer.

Article 18: Force majeure

Neither party shall be deemed to have failed in its contractual obligations to the extent that their performance is delayed, hindered, or prevented by a fortuitous event or force majeure. A fortuitous event or force majeure shall be defined as any irresistible event or circumstance beyond the control of the parties, unforeseeable, unavoidable, independent of the will of the parties, and which cannot be prevented by them despite all reasonable efforts. The party affected by such circumstances shall notify the other party within ten business days of becoming aware of them. The two parties shall then meet within one month, unless prevented by the force majeure event itself, to examine the impact of the event and agree on the conditions under which the performance of the contract will continue. If the force majeure event lasts for more than three months, these general terms and conditions may be terminated by the affected party. Specifically, the following are considered as cases of force majeure or fortuitous events, in addition to those usually recognized by the jurisprudence of French courts and tribunals: the blocking of means of transport or supplies, earthquakes, fires, storms, floods, lightning; the interruption of telecommunications networks or difficulties specific to telecommunications networks external to the customers.

Article 19: Partial Non-validation

If one or more provisions of these general terms and conditions are held to be invalid or declared as such pursuant to a law, regulation or final decision of a competent court, the other provisions shall remain in full force and effect.

Article 20: No Waiver

The failure of either party to enforce any right or provision of these terms and conditions shall not be deemed a waiver of such right or provision.

Article 21: Title

In case of any difficulty of interpretation between any of the headings appearing at the beginning of the clauses, and any of the clauses themselves, the headings shall be declared non-existent.

Article 22: Applicable Law

These terms and conditions are governed by French law. This applies to both substantive and procedural rules. In the event of a dispute or complaint, the consumer should first contact the company.BMX RACING to reach an amicable solution. As a second step, and if this fails, the consumer can file a complaint with [the relevant authority/organization], via its dedicated online platform.

Article 23: Data Processing and Freedoms

The information requested from the consumer is necessary for processing their order and may be shared with the company's contractual partners.BMX RACING involved in the execution of this order. The consumer can write to the companyBMX RACING whose contact details are included in the privacy policy on the website, to object to such communication, or to exercise their rights of access and rectification with regard to information concerning them and contained in the company's filesBMX RACING, under the conditions provided for by the law of 6 January 1978.

Article 24: Amendment of the general terms and conditions of sale

The companyBMX RACING reserves the right to modify these General Terms and Conditions of Sale.