Packages are generally shipped within 48 hours of receiving your payment, for all items in stock. Shipping is via Colissimo, delivered without signature. Upon request, we will provide you with a tracking number so you can track your package online.
Shipping costs include packaging, handling, and postage. They may include a fixed fee and a variable fee depending on the price or weight of your order. We recommend combining your purchases into a single order. We cannot combine two separate orders; you will be charged shipping for each one. Your package is shipped at your own risk, although special care is taken with packages containing fragile items.
Delivery errors, equipment returns or exchanges
The consumer must notify BMX RACING of any delivery errors and/or non-conformity of the products in terms of type or quality compared to the order form on the day of delivery or at the latest on the first business day following delivery. Any claim made after this period will be rejected.
To submit your claim to BMX RACING, please log in to our website and go to the " Contact " section. You will be able to ask your question to customer service, clearly stating the order reference.
Any claim not made in accordance with the rules defined above and within the specified time limits will not be taken into account and will release the company BMX RACING from any liability towards the consumer.
Upon receipt of the claim, BMX RACING will assign an exchange number to the product(s) concerned and will communicate it by email to the consumer along with the return address.
An exchange can only take place after the consumer has been assigned an exchange number, following the procedure outlined above. In the event of an exchange, the customer is responsible for the return shipping costs. In the event of a delivery error, BMX RACING will cover the return shipping costs.
In case of delivery error or exchange, any product to be exchanged or refunded must be returned to the address indicated by the company BMX RACING in its entirety and in its original packaging, via Colissimo Registered.
Order refunds are made excluding shipping costs when the reason for the refund is attributable to the customer (error, withdrawal period, etc.).
In the case of payment in installments via Alma, BMX RACING covers the associated fees. However, if the customer cancels the order for a reason not attributable to the seller, the fees charged by Alma to BMX RACING for that order will be deducted from the refund issued by BMX RACING to the consumer. The amount of these fees will be communicated to the consumer before the refund is processed.
Our opening hours: Tuesday to Friday: 9:00am-6:30pm
Saturday: 10:00am-12:00pm / 2:00pm-6:00pm
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